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Frequently Asked Questions

Find answers to frequently asked questions about our products, delivery, payment, warranty and usage.

Products and Materials

Can Terazzi garden furniture be used outdoors all year round?

Terazzi collections are designed with outdoor use in mind. Materials such as aluminum, Luxio Cord rope, Wintech rattan and Iroko wood are suitable for outdoor conditions. However, to preserve the original appearance of your furniture for longer, we recommend storing the cushions indoors during prolonged or heavy rainfall.

Are Terazzi products suitable for outdoor use?

Yes. Garden, balcony and terrace use is a fundamental part of the Terazzi design process. Depending on the collection, different materials such as aluminum, Iroko wood, Luxio Cord, Wintech rattan, HPL and outdoor fabrics are used.

Does aluminum garden furniture rust?

Aluminum is highly suitable for outdoor use and is resistant to rust formation. At Terazzi, aluminum surfaces are also coated with electrostatic powder paint. For long-lasting use, it is sufficient to avoid abrasive cleaning products and hard sponges that may scratch the surface.

What is Iroko wood and why is it used in garden furniture?

Iroko is a durable natural wood commonly preferred for outdoor furniture. In addition to its resistance to moisture and water, it stands out with its warm and natural appearance. Slight color changes over time due to sunlight and weather conditions are part of the natural character of the wood.

Are the cushions waterproof?

The outdoor fabrics used for the cushions have water-repellent and stain-resistant properties. However, water-repellent does not mean completely waterproof. During prolonged rainfall, storing the cushions in a dry and sheltered area is the most suitable form of use.

Are Luxio Cord outdoor ropes resistant to sunlight and water?

Yes. Luxio Cord outdoor ropes are developed to be resistant to water and UV rays. Their washable structure also makes daily care and cleaning practical.

Do Terazzi garden furniture colors fade in the sun?

Terazzi products use materials suitable for outdoor conditions with high UV resistance. However, natural changes may occur over time in any material continuously exposed to sunlight. Especially in natural materials such as Iroko wood, tonal variations are part of the material's character.

Care and Cleaning

How should Terazzi garden furniture be cleaned?

In most cases, simple cleaning is sufficient. Aluminum surfaces can be wiped with a soft, damp cloth and, when necessary, a neutral cleaning product can be used. For outdoor ropes, soapy water and a soft brush are sufficient. We recommend avoiding harsh chemicals, abrasive sponges and applications that may damage the surface.

How should Iroko wood furniture be maintained?

You can clean Iroko wood surfaces with a slightly damp, soft cloth. It is important not to leave water on the surface for long periods. If you want to preserve the natural appearance of the wood, periodic maintenance can be carried out with a suitable wood or teak care oil after the surface has completely dried.

How should I protect my Terazzi furniture during winter?

Although the furniture frames are suitable for outdoor conditions, storing the cushions in a dry and well-ventilated place during winter is recommended. If you use a furniture cover, choose one that allows air circulation, as moisture may build up under completely airtight covers.

Size, Color and Product Selection

Where can I find the product dimensions?

You can find the dimensions of chairs, armchairs, tables, coffee tables and other components on each product detail page. Before ordering, we recommend comparing these measurements with the area where the furniture will be used.

Are different color options available?

Many models are available in alternative color options, although the available colors may vary from one collection to another. You can view the available options on the relevant product detail page.

Can products be manufactured in custom sizes or custom colors?

Our products are standard for each model and custom production is not available. If you have a special project request, you can share it with the Terazzi team. Your request will be evaluated according to the selected product and the details of the project.

Which furniture should I choose for my garden or balcony?

First consider the size of your space and how you plan to use the furniture. Compact mini and midi sets can provide comfortable use on smaller balconies, while corner sets, seating groups and larger dining sets may be more suitable for spacious terraces and gardens. We recommend considering not only the overall dimensions, but also leaving enough space to move comfortably around the furniture.

Orders and Payment

Can I purchase Terazzi products online?

Yes. Through the Terazzi Online Store, you can browse and order seating groups, dining sets, corner sets, balcony furniture, sun loungers, swings and various other outdoor products.

Delivery

Do you deliver throughout Türkiye?

Yes. Orders placed through the Terazzi Online Store are delivered throughout Türkiye.

Warranty, Service and Spare Parts

Do Terazzi products have a warranty?

Yes. Terazzi products are covered by a 2-year warranty. If you require assistance regarding the warranty, you can contact our after-sales support team.

Stores and Sales Points

Can I see Terazzi products in a store?

Yes. You can view Terazzi products at authorized sales points throughout Türkiye. If you are unsure about fabric, color, seating comfort or materials, seeing the product in person can make your selection easier. You can find the most suitable store on the Sales Points page.

How can I find the nearest Terazzi sales point?

You can select your city and district in the Sales Points section of the website. This allows you to easily view the Terazzi sales points closest to your location.

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